Privacy Policy

We collect: (a) information you give us — name, email, company, billing details and anything you submit through forms or the waitlist; (b) usage data — pages viewed, device and browser information, and approximate location, collected via cookies and analytics; and (c) customer workspace data — the leads, orders, invoices and records our customers process inside the platform.

We use personal data to provide and improve the service, authenticate accounts, process payments, send service and (where permitted) marketing communications, prevent fraud and abuse, and comply with legal obligations. Our legal bases include contract performance, legitimate interests, consent (for marketing and non-essential cookies) and legal compliance.

We share data with sub-processors that help us run the service (hosting, payments, email and analytics providers), bound by data-processing agreements. We do not sell your personal data. We may disclose data where required by law or to protect our rights and users.

Data may be processed in the EU and other countries. Where data leaves the EEA, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

We keep personal data only as long as necessary for the purposes above or as required by law. Customer workspace data is retained per the customer agreement and deleted on request or after account closure.

Subject to applicable law (including the GDPR), you may request access, correction, deletion, restriction, portability, or object to processing, and withdraw consent at any time. To exercise these rights, contact us at the address below. You may also lodge a complaint with your local data-protection authority.

We use tenant isolation, encryption in transit, access controls and audit logging to protect data. No method of transmission or storage is completely secure, but we work to protect your information using industry-standard measures.

Questions or requests: privacy@merkoll.com.