Terms & Conditions

Merkoll provides an AI-native business platform — lead capture and CRM, storefront, orders, inventory, bookings, accounting and related modules — available as a full suite or as individual modules. Features may change as we improve the service.

You are responsible for your account, the accuracy of your information and for keeping credentials secure. You must be of legal age to form a binding contract and not barred from using the service under applicable law.

Paid plans and individual module subscriptions are billed in advance on a monthly or yearly basis and renew automatically until cancelled. Free trials convert to paid plans unless cancelled before the trial ends. Prices shown on the website are indicative and may change with notice. Taxes may apply.

You agree not to misuse the service, including: breaking the law, infringing others’ rights, sending spam or unlawful messages, attempting to breach security or tenant isolation, reverse-engineering the platform, or using it to build a competing product.

You retain ownership of the data you put into the platform. You grant us the limited rights needed to host and process it to provide the service. You are responsible for the lawfulness of the data you process and for obtaining any required consents from your own customers.

The Merkoll platform, brand and software are owned by us and our licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the service; no other rights are granted.

We work to keep the service available but do not guarantee uninterrupted operation. We may perform maintenance and may suspend access for security or non-payment.

The service is provided “as is” without warranties of any kind to the extent permitted by law. To the maximum extent permitted, our aggregate liability is limited to the fees you paid in the 12 months before the claim. Nothing limits liability that cannot be limited by law.

You may cancel at any time. We may suspend or terminate access for breach of these Terms. On termination you may export your data for a reasonable period, after which it may be deleted.

These Terms are governed by the laws of Sweden, unless your local mandatory law provides otherwise. Questions: legal@merkoll.com.